Refund policy

Returns & Refunds

Uniqocevidrvyha
Dennis Huber
Glasdachweg 4, 40213 Düsseldorf, Germany
Email: info@uniqocevidrvyha.store
Phone: +49 211 54050400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@uniqocevidrvyha.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A roof, veranda, panel or accessory must be returned complete and in its original packaging; a structure that has been assembled, bolted or glazed in cannot always be returned in a resaleable state. Unused panels and accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, your wall and footings, the wind and snow zone and your access route before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Seals, glazing rubbers, gutters, LED drivers, sliding-track rollers and finishes wear and weather with use and are stocked as spares — this is normal, not a defect; replace seals and clear gutters to keep the roof watertight and free-draining. Damage or a hazard from a roof not bolted to a load-bearing wall or proper footings, from exceeding the snow or wind load (snow not cleared), from glass mishandled during install, or from LED wired by someone other than a qualified electrician is not a warranty defect, and this is an outdoor structure.