Shipping policy

Shipping

Uniqocevidrvyha
Dennis Huber
Glasdachweg 4, 40213 Düsseldorf, Germany
Email: info@uniqocevidrvyha.store
Phone: +49 211 54050400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Roofs & verandas

Cleaner, seals, gutter brushes, LED strips and small panels ship by parcel or on a small pallet; terrace roofs and verandas are large and heavy and ship on a pallet or in several sections, the glass palletised and crated. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled, bolted or glazed — a roof or veranda needs several people and, given the size, weight and loads, professional installation is strongly recommended. Bolt to a load-bearing wall and anchor to concrete footings per the instructions. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.